Frequently asked questions
What do I need to access the livestream?
If you have purchased your ticket via our ticket shop, you’re set. Your ticket number (XXXX-YYYY-ZZZZ) is the password for the livestream (it’s in the confirmation e-mail you got from Xing Events right after your purchase, please check your spam folder in case you can’t find it).
What do I need to access a workshop?
If you booked one of our workshops, you got a separate e-mail from Xing Events containing the link to the workshop and all further information. We also sent you a reminder this week so you don’t have to dig it up. If you can’t find it in your inbox, please check the spam folder. Please be on time for the workshop start so you don’t miss out!
Can I access the livestream with my voucher code?
No, you will need to get your ticket first. If you have a voucher code from one of our raffles or partners, please use the code in our ticket shop and download your ticket until Thursday, March 11th 05:00PM CET to confirm your access to the livestream. If you miss this deadline, please contact us directly via email@example.com to get your password.
Can I still get a ticket even if the Festival is already running?
Of course! From Thursday, March 11th, 05:00PM CET on you can still book your ticket in our Ticket Shop. The only difference if you book late is that you will receive two e-mails: 1) Your booking confirmation & receipt from Xing Events 2) Your password to access the Festival from our team firstname.lastname@example.org.
We are trying to process every order during the Festival within 15 minutes, so please be patient (and check your spam folder!).
If you miss a talk don’t worry, you can re-watch all the talks via Video on Demand.
The ticket shop is not working for me, what should I do?
If, for any reason, your purchase at the online shop was not successful or you want to purchase a bigger amount of tickets at once, just send us an e-mail to email@example.com and we’ll get back to you shortly.
What is included in my Festival Ticket?
You can livestream and re-watch (until 31st of March, 11:59PM) the talks of the Main Stage and also participate in several workshops that are included in the ticket. To register for Workshops, which are hosted separately, please use our ticket shop.
Is there a timetable?
Where can I find the livestream (the main stage)?
Please look up the link in the confirmation e-mail of your purchase by Xing Events. It contains the direct link to the stream and your ticket number (XXXX-YYYY-ZZZZ), which is your password to the stream. The livestream is also hosted on our website here, starting March 12th 03:30PM CET.
How do I participate in a Workshop?
When registering for a Workshop via our ticket shop, you will get a separate confirmation e-mail from Xing Events which includes the direct link and further information for the Workshop. Please note that capacities are limited, so be quick to secure your seat!
I won’t be able to join live, is there a possibility to watch the talks later?
If you can’t join us on March 12th and 13th, no worries, you can re-watch the entire festival via Video on Demand until 31st of March, 11:59PM CET. Just get your Livestream Ticket at our ticket shop and watch all the talks when you have time.
Can I login on more than one device?
You can of course watch the livestream on different devices but every password is valid only for one device at a time. Please close the stream before using another device.
Do I have to download additional software?
You don’t have to download any additional software for watching the livestream. Requirements for specific workshops are communicated separately. Please always make sure to have a stable internet connection and accept our cookies as well as the plug-ins when notified.
When do I get my Goodie bag (included in Early Bird orders within the EU or purchased separately)?
Your Goodie bag is shipped in time before the Festival, so that you will get it on Friday March 12th the latest. Due to Covid-19 circumstances we can’t guarantee that postal services will always deliver on time.
I booked a ticket for the hybrid/on-site event, what should I do/what are my options?
If you have purchased one or more tickets for the on-site event when it was first announced in 2020, we already got in touch with you. You can keep the ticket as a voucher for the next Forward Festival on-site event and get access to the Online Festival Munich with your ticket number automatically. If you haven’t heard from us, please check your spam folder and contact us via firstname.lastname@example.org in order to find the best solution for you in terms of change, exchange or refund.
Does Forward have other upcoming events planned?
Yes, we are very much looking forward to our Hybrid Event in Hamburg in July and our Forward Festival Vienna in October. If you want to stay updated on our events and our Forward Magazine please subscribe to our newsletter here.
How can my company partner with Forward Festival?
We are always open for inquiries to cooperate with brands or agencies which fit our community and our values. Feel free to shoot over an e-mail to email@example.com and we’ll get back to you as soon as possible!
Forward Creatives is a future-minded company for strategy, storytelling and event development. The focus of our work is on inspiring encounters, people and stories. This is true for our own festivals, and this is true for our relationship with partners and customers. We believe in the power of networking, cultural exchange and experiences of lasting value. And, we believe in dope shit.