"Managing Clients for High Impact" by Emily Cohen

  • Icon online-workshop.svgOnline Workshop



After her popular talk last year at the Forward Online Festival 2021 we are happy to provide you with another treat by Creative Business Consultant Emily Cohen!


Do you continuously accommodate your clients every whim? Are you a people pleaser? Are you in reactive mode when you manage your clients? Is your creative team driven by prioritizing pleasing clients above all else, even if these decisions may be harmful for your company or team? In this workshop you will learn how to move from a reactive and all-accommodating approach to client management to one that is more proactive and strategic. Whether you work within a creative agency/firm or in-house, this session will explore key communication tools and strategies that result in better managed, long-term, and mutually rewarding client relationships. You will be guided through a series of collaborative breakout exercises & questions and answer sessions to discuss various tactics and strategies you can employ when responding to “clients behaving badly” scenarios. The focus will be on presentation and discussions on creative and high-level best practices that facilitate a more seamless client management experience and improved, more honest and mutually beneficial client/designer relationships.


A brutally honest consultant, Emily Cohen has been honored to consult and work with many leading design firms across the globe. Through these experiences, she has developed, tested, and curated key business insights and strategies that have helped firms become more effective, profitable, and fun to work at. Emily conducts strategic business planning retreats and provides confidential, best-practice insights and advice on staff, client, and process-management strategies.


Attendance also possible without a festival ticket.




Online Session:
Friday, March 11th: 4:00pm – 6:00pm


As soon as you have purchased your ticket we will keep you up to date with everything regarding your workshop!